Reference

How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep withdrawal verification secure. This policy explains what we gather, how we use it, and how you can request changes or deletion.

Account data scopePayment transaction recordsSecurity practicesContact preferencesRetention periods
a886419 How We Handle Your Account Information
DATA HANDLING

How We Protect Your Information

We encrypt payment data when you send bKash, Nagad or Rocket deposits, store passwords as salted hashes, and limit staff access to account records based on role. Session cookies expire after thirty minutes of inactivity, and we log every withdrawal request with device fingerprint and IP for fraud review.

Payment Encryption

When you confirm a bKash, Nagad or Rocket deposit, we encrypt the transaction reference and amount before sending it to the payment gateway. Your PIN and wallet password never reach our servers.

Account Security

We send a new OTP to your mobile number for every login and withdrawal. If you change your registered number, we require ID verification before updating the account to prevent unauthorized access.

Cookie Use

Essential cookies keep you logged in and remember your preferred language. Analytics cookies track which game categories you visit most so we can surface relevant tables. You can turn off analytics cookies without affecting account functions.

Data Retention

We keep transaction logs for five years to meet financial regulations. If you close your account, we delete your mobile number and email within ninety days but retain anonymized bet records for audit purposes.

GET HELP

Privacy Questions and Requests

If you want to see what data we hold, request deletion, or change how we contact you, reach our support team through the channels below. We respond to privacy requests within seven days and confirm your identity using your registered mobile number before releasing account information.

Team online

Live Chat

Open the chat widget in your account dashboard and ask for privacy support. Our team verifies your mobile number and walks you through data export or deletion steps in real time.

Email Request

Send your request to the support email listed in your account settings. Include your registered mobile number and the specific action you want, whether that is data export, preference update or account closure.

Phone Line

Call the Bangladesh support number shown on the contact page during Dhaka business hours. Confirm your account with the OTP we send, then tell us what privacy action you need.

Privacy Policy Questions

We collect your mobile number for OTP login, email for account recovery, date of birth to confirm legal age, and device ID to prevent duplicate accounts. Payment details come directly from bKash, Nagad or Rocket when you fund your wallet.

Yes. Contact support through live chat or email with your registered mobile number, and we will send a JSON export of your account profile, transaction history, bet records and contact preferences within seven days.

We log deposit and withdrawal amounts, timestamps and payment references to reconcile your account balance, detect duplicate transactions, and respond to disputes. We do not share this history with third parties except the payment processor completing the transfer.

We delete your mobile number, email and login credentials within ninety days. Transaction records are anonymized and retained for five years to meet financial regulations, then permanently deleted unless a legal hold applies.

We share session tokens with game studios so they can load your balance and record bet outcomes, but we do not send your mobile number or payment details. We do not sell data to advertisers or run third-party ad networks.

Open account settings, go to notifications, and turn off promotional SMS. You will still receive OTP codes for login and withdrawal verification, but no bonus alerts or game announcements.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.